Frequently Asked Questions - Automatic Doors

Frequently Asked Questions

An FAQ is a list of commonly asked questions and answers on a website about topics such as hours, shipping and handling, product information, and return policies. Now they are on most websites because they save time for both the customer and employees.

What is considered as an emergency call?

Emergency Service call can be defined as one of the following categories. A) Security Issues B) A weather issue ( extreme weather conditions) C) Sensitive doors ( ex. operating rooms or cancer treatment doors) D) Safety and liability concerns.

Do you do service on the weekends?

Yes, our technicians are available for emergency situations 24/7. What is the lead time for servicing my door. We provides rapid service with 24 / 7 emergency response.

How do I get my automatic door serviced?

Our AAADM certified and trained technicians are located in Houston to assist with your service needs.

Will your automatic doors work during black or brown outs?

They will not. A back up power supply is an option in most of our automatic sliding doors products. This feature gives continued operation of sliding automatic door for up to 1.5 hours without power.

What can be done to prolong the life of an automatic door?

Performing routine maintenance and cleaning are key to a long service life for your automatic door system.

What is AADM ?

AAADM stands for The American Association of Automatic door manufacturers. AAADM is a trade association of manufacturers of automatic pedestrian door systems. AAADM members work collectively in creating standards that define and govern the installation, function and safety for automatic pedestrian doors.

Do automatic doors have a safety standard?

All members of the American Association of Automatic Door Manufacturers (AAADM) make their automatic doors and components in compliance with the Standard for Power Operated Pedestrian Doors, ANSI/BHMA A156.10, or Standard for Power Assist and Low Energy Power Operated Doors ANSI/BHMA A156.19 . This national consensus standard defines and governs such things as installation, sensing devices, and safety requirements for automatic pedestrian doors.

How do the doors sense when someone is passing through?

Typically, safety sensors above the doors regulate door openings and closings. A properly maintained automatic door will not close if there is something or someone in the way. Naturally, though, people should exercise reasonable caution and keep moving when passing through automatic doors. Also, note that doors operating under the “Low Energy” standard, ANSI/BHMA A156.19 do not require safety sensors.

How long does an automatic door stay open after opening to allow me to pass through?

The delay time after opening is user adjustable varies depending on standard being applied and type of operator. Typically for a swinging “Low Energy” application (push to operate) it is 5 seconds and 1.5 to 2.5 seconds for fully automatic swing doors with appropriate safety systems in place. Controls allow adjustment up to 50 seconds.

What types of Automatic sliding doors are available?

Automatic sliding doors are available in single slide, bi-part slide and telescopic slide and bifold configurations. As a rule, these are furnished as complete packages and can be surface mounted or jamb mounted, and can incorporate integrated transoms. Slide doors typically include: an operator, header, track, carrier wheels, sliding door panel(s), sidelite panel(s), jambs, lock and activation / safety system.

Does you offer Handicap / ADA door service and repair?

Yes we are, Just call us.

Do you offer touchless door repair?

Yes we are, call us. Can you service all brands and models of automatic doors, We services and repairs aLL makes and models of automatics entrance doors.

How often should I get service my door?

We recommends a bi - annual inspection.

How can facility mangers and owners ensure the safe operations of there automatic door?

AAADM is the industry association that governs the automatic door industry and they provide guidelines designed to ensure that automatic openings comply with ANSI safety requirements. The daily performance and safety checks described in your owner’s manual are an ideal starting point. In addition, AAADM suggests an annual inspection by an AAADM certified technician. This is a key component to both the continued safe and effective operation of your automatic opening as well as a key piece of evidence in an ongoing safety due diligence program for the facility.

How do you charge for a service call?

Our charges included our technician's travel time, the time spent on site either assessing a situation and/or performing repairs, as well as any materials required. If the required repairs are anticipated to be a high cost, we will give you a quote, and ample time to make a decision. We understand unexpected costs are never fun. If a formal quotation is not required, we will ask you to approve the work in advance so we can start the work for you immediately! Whether work is quoted or approved, our technician’s time in assessing the necessary repairs as well as the travel to site is something we always charge for. Please note that our services are available 24 hrs/day, however service requirements outside of normal business hours (8:00 am – 4:30 pm Monday to Friday) will be charged at a premium rate.

Do you have certified inspectors?

All of our technicians are AAADM certified, all technicians carry their AAADM cards with them.

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